What is new in Inbox
New features, improvements and fixes, newest first.
Ready for launch
- NewThis changelog, so you can see what changed in Inbox.
- New/panel create and /panel edit can switch a panel between buttons and a dropdown menu.
- ImprovedA clearer status page: services grouped by bots, platform and data, with a summary and what each state means.
- NewLive status page for every bot, background jobs, the dashboard API, the database and the cache.
- NewOpening hours: outside them new tickets get an away message and SLA timers pause.
- NewDM tickets: members write to Inbox directly and staff answer in a ticket channel.
- NewPrivacy requests: members can get a copy of their data or have it erased, and old tickets are cleaned up automatically.
- ImprovedHardened website and servers, plus a support address: kiano@inboxbot.de.
Automation, branding and customization
- NewSLA timers with an escalation ping and automatic forwarding.
- NewAuto-assign new tickets by round-robin or to whoever is least busy.
- NewBranding: your own color bar and footer line on ticket messages.
- NewCustomize: write your own welcome, created and closed messages with a live preview, and switch ticket features on or off.
- NewAnalytics for ticket volume, response times and ratings.
- ImprovedRedesigned website with the biggest servers using Inbox.
Dashboard, departments and plans
- NewPanel builder with a live preview: buttons or a dropdown, colors, images and footer.
- NewTicket list and audit log in the dashboard.
- NewDepartments: forward a ticket to another team and back.
- NewPriorities, rename, private notes, transfer, reopen, saved replies, auto-close and ratings after closing.
- NewInbox Pro and Inbox Business plans, and an optional AI assistant (both switched off for now).
First release
- NewTicket panels, private ticket channels, claim and close.
- NewTranscripts as a web page and a file, with a log channel.
- NewWebsite, dashboard and API, in English and German.